Terms and Conditions for Chefs

2.1 Service Delivery: You are solely responsible for providing customers with the cooking services they have agreed to, as per the booking details and agreed-upon discussions.

2.2 Kitchen and Ingredients: Customers will provide the ingredients, kitchen, and basic equipment. You must communicate any specific requirements with the customer via the app’s chat feature. If additional equipment is needed, you are responsible for bringing what you can reasonably carry or ensuring that the customer has what is required.

2.3 Professional Conduct: You must behave professionally at all times when interacting with customers and using the platform. Abusive, offensive, or unprofessional conduct is strictly prohibited. You are also not allowed to express unethical values, use language that may upset the customer, or discuss religion. Interaction with customers must remain strictly professional and related to the work.

2.4 Uniform: You are required to represent GrabChef by wearing a shirt and apron during service. These were issued to you upon registration.

2.5 Safety: While you are responsible for your own safety at the customer’s premises, GrabChef will help by spreading awareness, educating customers about safety protocols, and providing an emergency dial button in the app.

2.6 Chatbox Usage: The chatbox feature is for professional communication only. You are not allowed to:

• Share personal contact details such as phone numbers, email addresses, or social media handles.
• Exchange inappropriate or irrelevant images or messages.
• Engage in any form of harassment or discrimination.
• Discuss anything beyond dietary requirements, allergen details, or matters strictly related to the work.

Violation of these guidelines may result in suspension or termination of your account.

2.7 Training and Compliance: You must complete the mandatory training program and pass the associated quizzes before gaining access to the platform. Additional training checks may be required periodically. Compliance with food safety and hygiene protocols is mandatory. Complaints regarding hygiene, safety violations, or professional behavior will be taken seriously and could result in suspension or termination.

2.8 Punctuality: You are required to be punctual for all bookings. Repeated lateness may lead to penalties or account suspension.

2.9 Dietary and Allergen Communication: You must communicate with the customer regarding any dietary restrictions or allergen-related concerns. Any negligence in this regard will be taken seriously.

2.10 Sign-Up Fee: A one-time, non-refundable sign-up fee is required upon registration. This fee includes access to the platform and the provision of your GrabChef uniform and gear. Only the first 20 chefs who register during the launch will be exempt from this fee.

2.11 Preparation and Equipment: You are responsible for bringing any additional equipment you may need that can be easily carried. If the customer does not have the necessary equipment, you must communicate this in advance through the app.

2.12 Knowledge of Terms and Training: You must thoroughly review all documents, training programs, and quizzes provided to understand your responsibilities fully.